Terms of service

Rules for buying goods in the ALEPO online shop

1. General provisions

1.1. These online shop rules (the Rules) are a legally binding document between the Buyer and the Seller, MB Visos gali (the Seller). They set out the rights and obligations of both parties.

1.2. The Seller may change, correct or add to these Rules at any time. The Buyer is informed of any changes on the online shop website.

2. Concluding the sales contract

2.1. The sales contract between the Buyer and the Seller is concluded when the Buyer places and submits an order in the online shop, having first read these Rules.

3. Rights of the Seller

3.1. If important circumstances arise, the Seller may suspend the online shop temporarily or permanently without notifying the Buyer in advance.

3.2. If the Buyer tries to harm the operation, stability or security of the online shop, or breaches their obligations, the Seller may restrict or suspend the Buyer's access to the online shop without warning.

4. Obligations of the Seller

4.1. The Seller undertakes to make the online shop's services available under the conditions set out in these Rules.

4.2. The Seller undertakes to deliver the goods bought by the Buyer by the delivery method the Buyer chose, under the conditions set out in these Rules.

4.3. If unforeseen circumstances prevent the Seller from delivering goods ordered in the online shop, the Seller may cancel the sales contract after informing the Buyer. The Seller may offer a similar item. If the Buyer declines, the Seller will refund the amount paid within 3 working days.

4.4. If the Buyer uses the right set out in clause 5.2, the Seller will refund the amount paid within 5 (five) working days of receiving the returned goods.

4.5. The Seller may withhold the refund until the goods have been returned to the Seller, or until the Buyer provides proof that the goods have been sent back, whichever happens first.

5. Rights of the Buyer

5.1. The Buyer may buy goods in the online shop in accordance with these Rules.

5.2. The Buyer may withdraw from a sales contract concluded in the online shop by notifying the Seller in writing no later than 14 (fourteen) calendar days after the goods are delivered.

5.3. The Buyer may use the right in clause 5.2 only if the goods have not been damaged, their appearance has not changed significantly and they have not been used.

6. Obligations of the Buyer

6.1. The Buyer must pay for the goods bought and accept them as set out in these Rules.

6.2. If the Buyer refuses to accept the goods at delivery without good reason, the Buyer must, at the Seller's request, cover the cost of returning the goods.

6.3. When the goods are delivered, the Buyer must check the condition of the parcel and the goods together with the Seller or the person delivering the parcel.

6.4. By using the online shop, the Buyer confirms that they agree to these Rules and must follow them.

7. Prices

7.1. Prices in the online shop are shown in euros and include VAT. Any delivery charge is added to the order total when the order is confirmed.

8. Ordering and payment

8.1. The Buyer chooses goods in the online shop and adds them to the cart. The Buyer then enters the details needed to fulfil the order: first name, last name, delivery address, phone number and any other information that may help with delivery. The Buyer confirms that they have read these Rules and confirms the order.

8.2. Payment can be made by the payment methods shown at checkout, such as Visa and Mastercard payment cards, Apple Pay and Google Pay. Payments are made in euros.

9. Delivery

9.1. When ordering, the Buyer must give an exact delivery address.

9.2. The Buyer must accept the goods in person. If the Buyer cannot accept them in person but the goods are delivered to the address the Buyer gave, the Buyer may not claim that the goods were handed to the wrong person.

9.3. The Seller delivers goods within the times stated in the shipping policy and at checkout.

9.4. The features of each item are given in its product description. The Seller is not responsible if the colour, shape or other features of goods shown in the online shop differ from the real goods because of the Buyer's screen.

9.5. If the Buyer withdraws from the sales contract, the Buyer is refunded all amounts paid, including the delivery charge the Buyer paid.

10. Returns

10.1. Goods of proper quality may be returned within 14 days of receiving them. Defects in faulty goods are remedied, and faulty goods are replaced or taken back, in line with the Civil Code of the Republic of Lithuania.

10.2. When returning goods, the following conditions apply:

10.2.1. The goods must be returned in their original, undamaged packaging (this does not apply to faulty goods);

10.2.2. The goods must not have been damaged by the Buyer;

10.2.3. The goods must be unused and keep their original appearance, with labels and protective wrapping intact (this does not apply to faulty goods);

10.2.4. The goods must be returned complete, exactly as the Buyer received them (this does not apply to faulty goods);

10.2.5. The Seller may refuse returned goods if these return conditions were not met;

10.2.6. Goods are returned in the way the Seller sets out, within 14 (fourteen) days of receiving them. This does not apply to faulty goods, which are returned within the legal guarantee period.

10.3. Goods of proper quality are returned and exchanged under Article 6.228(10), part 1, of the Civil Code of the Republic of Lithuania.

10.4. For goods the Buyer accepted but later withdrew from, the money paid is refunded to the Buyer's account no later than 5 (five) days after the goods are returned to the Seller, unless the Seller and the Buyer agree otherwise.

11. Final provisions

11.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.

11.2. These Rules and the relationship between the parties under them are governed by and interpreted under the laws of the Republic of Lithuania. This does not take away the protection that the mandatory consumer laws of the Buyer's country of residence give the Buyer.

11.3. Any disagreements about these Rules are settled by negotiation. If no agreement is reached, disputes are resolved in the way set out in the laws of the Republic of Lithuania.

11.4. The parties are released from their obligations under these Rules if they cannot fulfil them because of unforeseen circumstances beyond their control (force majeure).